Shipping & Returns

No Damaged Parts

Nothing’s worse than receiving a shipment and opening the box only to find damaged parts. Your order from Action Industries will arrive in pristine shape, even when it ships LTL. We’ve developed proprietary boxes, packing techniques and special skids to protect your product as nothing else can.

A shipment with no damaged parts means you get your jobs done on time (and you don’t have to waste effort managing returns).

The Exact Parts You Ordered

You won’t have to spend time and effort returning parts to Action Industries. Our customers send back a mere 1% of the thousands of shipments we put out. That minute return rate means you’ll get the right parts (with no damage) every time.

Getting the right parts the first time lets you focus on your customer’s project instead of dealing with repacking and returning orders.

The Best Rates for Ground and LTL

Once you order the parts you need, you don’t want to second-guess how much you’ll be spending on shipping. We’ve learned how to optimize the weight and space calculation for your benefit (thanks to the hundreds of thousands of shipments we’ve sent!). Our team tackles shipping from multiple angles to make sure you get the best price possible.

Based on your current order and your order history, your sales rep can talk you through opportunities to cut down on shipping costs. Several of our products are specially-designed to ship ground rather than LTL (Flexbrush and Coiled Dura Seal, for example). Or you might be able to save length with custom cutting. Your rep will make sure your order meets your needs and limits the landed cost.

The Action Industries team members who collect and pack your parts are wizards at what they do. They’ll examine your order and find a way to box your items so you pay the best shipping rate possible (with no damaged parts, of course).

How can you know you’ll get the best shipping rates? We invested in a third-party logistics firm that negotiated some of the best rates in the country for your Action Industries orders. From long-length rates to ground shipping, you’re getting the lowest rates available.