Weatherseals Fasteners Accessories Door Hardware
TERM & CONDITIONS

PRICING
All prices listed in this catalog are net with no minimum order.  Take advantage of Action’s quantity pricing on selected items throughout the catalog.  All prices are F.O.B. Action Industries unless otherwise stated.  Prices and specifications are subject to change without notice.  Please call for larger volume quotes, custom materials or special applications.

ORDERING
You can order from Action Industries in a variety of ways.  Listed below are some of your available options.

  • Phone: Call Toll-Free from all points in the U.S. and Canada, (800) 321-1130.  Local and International calls can be placed to (216) 252-7800.  Phones are personally staffed from 8:00 AM to 5:00 PM Eastern Standard Time.  A 24-hour voice mail system is available for after hours ordering and messages.

  • Fax: Fax Toll-Free from all points in the U.S. and Canada, 1-888-329-7880.  Local and International faxes can be placed to 1-216-252-7880.  You can fax your orders to Action Industries 24 hours a day.  All faxed orders will be sent a confirmation within 2 hours of receipt.  If you do not receive a confirmation contact your sales representative.

  • E-Mail: E-Mail your orders, questions, comments, and general concerns to our internal sales department.  They can be reached through the general mailbox at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or their individual e-mail accounts (listed on our Contact/Sales info page or on the inside cover of catalog).

TERMS OF SALE
These terms and conditions are in effect at the time of print for this catalog and are subject to change without notice. Action Industries will extend Net 30 credit terms to firms whose credit information has met and passed our credit department’s  criteria.  Please submit a completed credit application to apply for an open account. We ask for your agreement to pay invoices due according to terms.  All credit decisions are made in our credit department and all inquiries should be directed to our credit manager.

  • Net 30: All invoices are due Net 30 days after the date of invoice.  Any account with past due invoices will be placed on credit hold

  • Credit Cards: Action Industries offers payment options of Visa, MasterCard, Discover and American Express.  When ordering, please provide card number, VPIN if required, expiration date, name on the card and billing address.  All credit card information is kept confidential.

  • Prepayment / Cash in Advance: Certain firms, due to their account status or preference, are required to pay in advance for merchandise ordered.  Payments can be mailed to: Action Industries, 12625 Berea Road, Cleveland, OH  44111 or charged to a credit card.

  • Non-Sufficient Funds (NSF): Checks returned to Action Industries marked with non-sufficient funds will directly affect your account status.  We will add a $25.00 service charge to your account balance for all returned checks.

  • Stop Payment of Check: If for any reason you should stop payment on a check, without advance notice, all account privileges will be immediately suspended.  All future orders will be shipped on a cash in advance basis.

METHODS OF SHIPMENT
All shipments are F.O.B. Action Industries unless otherwise stated.  Action Industries will choose the most expedient, cost-effective method of shipping unless otherwise specified by the customer.

Return Material Authorization All incoming shipments must be inspected immediately for carrier damage and accuracy of received material. If there is apparent carrier damage, please note any damages or shortages on the freight bill before signing for the material.  The carrier should provide you with a claim form to be filed. In the event that Action Industries has erred on a shipment, please contact your sales representative for verification. At that time you will be issued an RMA number and appropriate shipping instructions.

Any material you no longer require and would like to return for credit must also be issued an RMA number.  Again, please contact your sales representative for verification and an RMA number.  All shipping charges are to be prepaid and will be the responsibility of the customer.  Only material credit will be issued and is subject to a 25% restock fee (minimum $30.00) to be paid by the buyer to cover handling, inspection and clerical costs.  Any material returned that Action Industries does not deem to be saleable, will be subject to a higher restock fee or will be returned to the customer at the customer’s expense.

The RMA number must be clearly marked on all cartons and paperwork that is associated with an authorized return.  No unauthorized returns will be accepted.  Any unauthorized return will be refused and all shipping and incidental expenses will be the customer’s responsibility. All returns must be made within (30) days from the original invoice date regardless of the reason for return.